Evaluating the Long-Term Viability and True Costs of E-Commerce Solutions

According to a Forrester Consulting study that evaluated the true total cost of ownership (TCO) of e-commerce solutions, 81 percent of online retailers use either a homegrown or licensed on-premise solution from a software vendor. Over the years, these solutions have served a purpose, but many e-commerce professionals are now realizing that they come with a level of operational and opportunity risks capable of keeping them up at night.