Employer’s Woes
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Invest in current employees who exhibit management abilities. At Norm Thompson Outfitters, associates are given tuition reimbursement for college classes and sent to industry conferences to learn more about cataloging, noted Corrine Valcourt, director of call center operations, who spoke at NCOF.
Say “goodbye” to those who don’t have high skills. Said Herman, “If you keep the low-performers on staff, you risk spreading resentment among your more competent employees.”
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Reported Donna Loyle
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