How to Develop a Reverse Logistics Strategy

Contact: your local post office, or www.usps.gov

Steps to Success

Before selecting a third-party vendor to assist with your returns processing, here are eight strategies to help guide your way.

#1 Analyze your returns process and the reasons for returns; then develop detailed returns reporting.

Discern the major reasons for returns, i.e., products were depicted incorrectly in the catalog or on your Web site, product quality or packaging is poor, or simply customer choice.