How to Develop a Reverse Logistics Strategy

Multichannel industry leaders such as Cabela’s, Talbots, Eddie Bauer, Neiman Marcus, Nordstrom, Lands’ End and L.L. Bean have established themselves as the standard-setters for returns processing, allowing customers the flexibility of returning goods with a no-quibble guarantee.

But there’s a downside to a liberal returns policy: Companies have seen return rates increase every year for the past 10 years.