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With an understanding of the timing and shape of the customer life cycle, you can decide how far back to look to understand the influence of activities on eventual sales — a key decision in the development of the attribution model. For example, an insurance company might decide that customer interactions within the previous eight months should be included in their attribution model, whereas an online health food store might only look at the last two months.
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- People:
- Katharine Hulls
- Places:
- US
Katharine Hulls
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