Editor’s Take: Tracking the Most Telling Multichannel Trends

You’ll be able to find some charts only on our Web site due to magazine space limitations. We also didn’t have the space to include the numerous comments that you — our readers and survey respondents — wrote in response to two of the questions. So like I did in the October issue for our first survey, I’m dedicating this space to them — and many of your comments are quite indicative of where this industry is right now and where it's heading in the near future. For those answers mentioned frequently, there are figures in parenthesis representing the number of respondents who gave that response. Naturally, postal rate increases dominated.