Editor’s Take: How Dell (May Have) Lost Me

The next day came and went with no phone call. So I called again that night. I reached a rep who repeated the same line about the warranty. Now I started to lose it. Again, I asked for a supervisor. I was starting to believe I was talking to actual robots, so to prove myself wrong, I asked this: “I’d like you to answer only ‘yes’ or ‘no’ to this question: Do you think a Dell battery should die after only 14 months?” He answered yes!