Editor’s Take: How Dell (May Have) Lost Me

Now, out came my arsenal. I decided that I’d never buy another Dell product again if the company was unwilling to budge on this. So I very pointedly said to him, “We’re going to need to buy more computers in the future. We have a 16-year-old son who’ll soon need one to take to college. But if you don’t send me this battery, I’ll never buy another thing from Dell. You’re going to let a good customer walk away over a dead battery?”