Editor’s Take: How Dell (May Have) Lost Me

At that point, in her robotic Dellspeak, the rep said she would transfer me to Dell’s battery sales department so I could purchase a new one. This is where the nightmare began. I said, “Are you telling me that a $1,000-plus computer I bought came with a battery that’s supposed to die in just 14 months?” She repeated that the battery’s warranty was for one year and I could purchase a new one right away.