Editor’s Take: How Dell (May Have) Lost Me

On Hold, On Hold, On Hold

Having had a number of past experiences, I can tell you that Dell techies put you on hold a lot, and it’s rare that you can get an issue resolved quickly. During one of my many on-hold periods, a recording noted that there had been a recall on some Dell batteries. So I brought that up, got put on hold some more, and the rep came back on to inform me mine wasn’t a recalled battery and that, in fact, the warranty for the computer’s battery expired after 12 months.