Editor's Notes-The Privacy Dilemma

When asked what credible corporations can do when they discover that employees have compromised customers' privacy, one speaker reminded us of an age-old adage that I found more pertinent today than ever: "Tell your employees—and keep reminding yourself—not to do anything at work that you wouldn't want to see reported on the cover of The New York Times." Of course this truism applies not only to privacy practices but to general business initiatives, too.