Early Holiday Hunting

But I wanted that item, so the next day I called The Sharper Image. Keith, an efficient and polite customer service rep, answered before the first ring. He asked for my account number and source code from the back of the catalog I was holding, and I gave him the data. I ordered the massager and said I wanted to use the $20-off e-mail offer. He asked me for a source code for the offer, but then stopped and said, “No, Ms. Loyle, I can find that information for you.” Very helpful, that Keith.