By
Matt Griffin
and Catalog Success
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* E-mail as often as you can. “The most important thing to remember is that you can e-mail as often as you have something to say,” noted Baggott. If an e-mail can build the relationship with the customer, rather than just hammer on them to buy from you, then send it, he said.
* Use multichannel analytics. Combine your e-mail analytics with your Web analytics, said Baggott.”It’s great to know that a customer clicked through two different links in your e-mail, but if another customer clicked on only one link and then spent 20 minutes on your site, which customer is better?” he asked. You need information from both your e-mail campaign and your Web site to make an informed decision.
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- Companies:
- Exact Target
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