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Below are my 11 ingredients for the perfect e-mail sign-up process. You might quibble with any of these points, which is fine. I suggest as a set they have predictive validity: When you score sites on this 11-point scale, you’ll find higher scoring sites have noticeably smoother sign-up processes than lower-scoring sites. The best sites are worthy of study and emulation.
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Alan Rimm-kaufman
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