E-commerce: Four Ways I.T. Snafus Can Affect Customer Service

3. There was a 2,400 percent increase in the number of log files across the infrastructure in his experience.

4. Nine out of 10 Web users have experienced trouble using Web sites, Wyatt said. “These issues have an enormous business impact,” he said. “For each failed transaction, there’s a 40 percent chance that the person will leave for a competitor or an offline channel.”