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However, multichannel retailers appear to be improving in some areas. For example, 46 percent of respondents gave “excellent” ratings to retailers for making it easier to return items, up from 42 percent in January 2004. And 31 percent praised retailers for offering reasonable shipping and handling charges, up from 26 percent in January 2004.
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- Companies:
- Millard Group Inc.
Reported Donna Loyle
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