E-Commerce: A Systems Overview
Service level weighs more heavily than
ever with vendor choice
By
Ernie Schell
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Some of the vendors offer the choice of either a licensed or a SaaS implementation. But regardless of the billing method, beware of the propensity of e-commerce platform vendors to charge for a variety of value-added services, ranging from site design, conversion and revisions to back-end integration, maintenance, and troubleshooting. Take time to fully understand these additional fees before selecting your platform or service provider.
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Ernie Schell
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