E-Commerce: A Systems Overview
Service level weighs more heavily than
ever with vendor choice
By
Ernie Schell
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In short, your biggest challenge in selecting a platform may be determining which provider will be your best business partner going forward.
Different Strokes
In determining the optimum e-commerce platform for your business, a lot depends on what you bring to the table. If you've already invested in a significant web commerce staff whose skills and strengths will keep up with the changing e-commerce landscape, you'll want a system vendor to complement its abilities. On the other hand, the less you've invested in-house, the more you'll need your vendor to provide a broad range of support, guidance and even leadership in the
e-commerce field.
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Ernie Schell
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