E-commerce: 10 Tips for a More Customer-centric Web Site

9. Use the Web to listen to and get into more conversations with your customers. That’s what blogging is all about.

10. Never, ever waste your customers’ time. It is the ultimate sin of today’s convenience society. Great Web sites are about convenience, speed and price.

Gerry McGovern’s firm is a content management solutions development consultancy. He can be reached at gerry@gerrymcgovern.com.