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Retailers have spent millions of dollars and countless hours ensuring consumers are able to view pages and navigate their e-commerce site on a mobile device. This is all very well, but the minute a consumer decides to make a purchase it becomes clear that the attitude of facilitating mobile commerce hasn't yet permeated to the checkout page. Consumers are still required to enter their billing and delivery address details on an awkward mobile keypad or screen, making the risk of lost patience and abandoned carts very real.
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Emma Gooderham
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