Do You Make it Easy to Order on the Web? (My Bet is No.)

All were happy to take my order for two of the same item. I could not for the life of me figure out how to send one of the items to Dave and Doris and the other to Suzy.

“Make it as easy as possible to order,” said Grolier Enterprises Founder Elsworth Howell. The same catalogers that do it beautifully with their printed order forms cannot translate the simplicity to the Web site.