Being Hyperagile the Key to Future Retail Success

3. Human resources organization: Implementing change quickly involves people. Training sales associates to act more like personal assistants can help bring commercial competencies back into the store. However, training alone won't produce transformation. There will have to be other organizational changes — e.g., bringing salespeople back onto the sales floor, empowering them to respond to competitive situations, and rethinking commissions to encourage cross-channel sales.