Devise a compensation program that galvanizes your contact center reps.

By Reported Donna Loyle

Once you’ve determined the base salary to pay competent CSRs to retain them, how do you motivate them to excel at their jobs? Here are some ideas that may work.

Determine What You Want to Reward

“Is it results, compliance or effort?” asks Kislik. “It’s really important to determine this up front, otherwise you may end up in a different place than where you imagined.”