Devise a compensation program that galvanizes your contact center reps.

By Reported Donna Loyle

The question is, how do you keep the good customer service representatives (CSRs)?

The first task, says Kislik, is ensure you’re paying a living wage. “Otherwise, employees will begin to ask themselves, ‘How can it be that I’m a good, hard-working, honest person, and I can’t afford to fill my gas tank?’” This is especially pertinent since the recent corporate scandals in which executives pulled down millions from their failing companies, says Kislik. “Employees say, ‘Companies pay for all kinds of things. Why can’t they pay me what I’m worth to them?’”