Feed the Fire
Devise a compensation program that galvanizes your contact center reps.
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“This process gives reps a chance to learn new skills and make more money,” says Taggart. “And since we’re already offering them a competitive wage, this gives them a chance to earn even more.” The challenge, he concedes, is accurately determining the performance that will propel each employee to the next level.
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Reported Donna Loyle
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