Feed the Fire

Train for Success

Next, determine how you’ll train both current and incoming CSRs so they can take full advantage of the compensation program.

At Sundance, Taggart uses a system of four staff levels. For example, Level One employees are trained to do basic work such as take customer orders. Level Twos are trained to do more customer service-related work, and they make more money. Each employee can apply to be promoted into the next level, and it’s based on their knowledge and skills, not on sales commissions.