Develop Better Shipping Plans

4. Determine your delivery-service requirements. In most instances, it’s important to have the package in office or home within seven days (unless, of course, the customer requested an even more expedited plan). However, with the recent increases in shipping rates and other services, be sure you’re not over-servicing for the customer’s expectations. After all, the most important thing is to deliver on what you promise in terms of delivery dates. Are there other expectations that can be adjusted without damaging the relationship or losing the sale? Are you open to switching to alternate vendors and shipping methods?