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Curt Barry
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The following is a checklist to help you develop cost-effective and customer service-oriented shipping plans.
The direct-to-consumer in-dustry finds itself at a crossroads in terms of shipping and handling (S&H) policies and charges. Specifically, some studies show consumers are refusing to place orders if the S&H charges are perceived to be out of line with those charged by competitors.
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Curt Barry
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