Day with a Pro: Dick Marsel, Printing Manager, Quad/Graphics

All of Quad’s customer service representatives (CSRs) report to Marsel. Each service rep at Quad has about five to 12 jobs going at once (a separate staff of four does the scheduling).

Part of the job of the CSR is to help clients understand the realities of manufacturing. Since clients range from art directors to production people to entrepreneurial catalogers who “do it all” for their catalogs, each comes with differing levels of experience with printing.