Day with a Pro: Dick Marsel, Printing Manager, Quad/Graphics

The workers on press are trained to dialogue with visiting clients. They’ll just pop the earplugs out and confer with customers about registration or color.

Marsel points out that this customer contact makes the press workers’ jobs more interactive and therefore more interesting and rewarding.

Saddle-stitched and perfect-bound books have separate finishing rooms, where catalogs are bound, inkjetted, sorted by ZIP code and sent on to distribution.