By
Debra Ellis
and President
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4. Schedule enough staff to process sales regardless of venue. If you have service centers or checkout stations in your retail stores, have at least one clerk in each store available to work those desks so customers don’t have to search for a place to complete their purchases. In your contact center, use third-party services or internal resources (e.g., marketing staff, executives) for overflow calls.
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Debra Ellis
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