Customer Service: Train Employees to Focus on Customers

5. Focus on time management. “Failure to manage time means customers won’t be served,” writes Cochran. He suggests that training time should be devoted to how to plan each day in advance, effectively prioritize tasks and avoid activities that distract from those priorities. Follow up on this training by observing employee behavior and removing non-work-related distractions.”A little bit of oversight usually goes a long way,” notes the author.