Customer Service: Three Self-Service Pitfalls and Solutions
By
Matt Griffin
and Catalog Success
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
1. Self-service isn’t a foolproof way to reduce costs. Although the most common reason for marketers to implement self-service is cost reduction, it’s by no means a silver bullet, eGain officials write. Self-service can free customer service representatives (CSRs) from routine tasks that customers can handle on their own, but it removes a customer touchpoint, which can hinder the customer relationship.
0 Comments
View Comments
- Companies:
- Amazon.com
- Solutions
- People:
- Matt Griffin
![](https://www.mytotalretail.com/thumb/?src=/wp-content/uploads/sites/14/2013/10/5-tools-for-mobile-marketing.jpg&w=51&h=51&c=true)
Related Content
Comments