Case Study: Customer Service Platform Lifts ideeli's Conversion Rate

To remedy the problem, ideeli partnered with RightNow Technologies, a CRM solutions provider. Specifically, ideeli implemented RightNow’s CX platform, including its dynamic agent desktop, web self-service, live chat and co-browse features. These tools have allowed ideeli’s customer service representatives (CSRs) to better handle the influx of traffic to its site in the moments leading up to the close of a sale.