Customer Service, Part I: Use Contact Centers to Treat Customers Like Royalty

2. Establish an evolving multichannel customer interaction hub. Using your customers’ answers to the previous questions, put together a road map for transforming your contact center and other customer-facing branches of your company into an organization that responds to changing customer expectations, the whitepaper’s authors write. This modular, multichannel customer interaction hub is a cost-effective way of providing your customers with the high-quality service they expect.