Customer Service, Part I: Use Contact Centers to Treat Customers Like Royalty

The rise of the Internet has given way to a customer who is more informed about her buying options and more discerning about what constitutes good customer service. The challenge then becomes how to meet increasing customer expectations in a time of shrinking budgets and resources, according to the authors of “5 Contact Center Megatrends and How to Ride Them,” a whitepaper recently released by contact center software provider eGain.