Customer Service Leaders Must Master Speed

Look at your company's policies. When an online order comes in, do you ship the same day? You better believe there's another company out there that is. And it will get the business you're losing.

Every employee needs to figure out where they can improve speed without foregoing quality. You can never compromise quality. Management also must be open to employees’ suggestions. After all, they do the work every day. They know what actions can be taken to make any process faster and more efficient. Listen to them. If you do, they'll feel appreciated and be motivated to do a better job. Individuals who master speed have the ability to move up in the organization. Be on the lookout for employees who master speed. CEOs, for the most part, are driven by speed.