Customer Service: How Employee Recognition Programs Can Keep CSRs Happy

* Keep rewards and recognitions prompt. A highly valued set of rewards is worth little without a consistent way to track and recognize superior performance, the authors point out.

* Use spontaneous, personal recognition. Informal person-to-person recognition can be a simple thank-you for a job well done. Immediate acknowledgement of a good job is a “major motivator and results in people feeling good about themselves and their achievements,” Ascent Group officials write. While peer-to-peer acknowledgement has its place, it’s important for CSRs to realize that their supervisor is paying attention to good behavior.