By
Matt Griffin
and Catalog Success
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* Keep rewards and recognitions prompt. A highly valued set of rewards is worth little without a consistent way to track and recognize superior performance, the authors point out.
* Use spontaneous, personal recognition. Informal person-to-person recognition can be a simple thank-you for a job well done. Immediate acknowledgement of a good job is a “major motivator and results in people feeling good about themselves and their achievements,” Ascent Group officials write. While peer-to-peer acknowledgement has its place, it’s important for CSRs to realize that their supervisor is paying attention to good behavior.
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- Companies:
- Ascent Group
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