Customer Service: How Employee Recognition Programs Can Keep CSRs Happy

* Involve your CSRs in designing a rewards program. Whether through surveys, focus groups, meetings or just asking your employees how they’d like to be recognized, a well-designed, effective rewards program will seek employee involvement, the whitepaper’s authors write. Through these methods, form a baseline of CSRs’ expectations regarding what actions deserve rewards and what those rewards should be. “Management can then align rewards with expectations and then focus on the behaviors that should be rewarded,” the Ascent Group writes.