By
Matt Griffin
and Catalog Success
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Theoretically, keeping your customer service reps (CSRs) happy has much to do with keeping your customers happy. Happy and motivated employees will do a better job selling -- both cross-selling and upselling offers over the phone. Plus, tightening labor markets mean you have to provide a competitive advantage over other area employers that prospective employees will be drawn to, according to “Rewards & Recognition Best Practices,” a recently released whitepaper from customer service consultancy The Ascent Group. Following are tips and strategies offered in the whitepaper:
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Matt Griffin
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