Customer Retention: Keep ’Em And Hold ’Em
Opportunities abound to show customers the value of loyalty
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Matt Griffin
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To combat the problem, Gisholt holds a meeting with senior department managers to discuss fulfillment errors. Combined with a fulfillment system that allows CSRs, purchasers or anyone else in the distribution center to report errors, the meeting serves to dig deeply to eliminate the root of fulfillment problems.
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Matt Griffin
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