Customer Retention: Keep ’Em And Hold ’Em
Opportunities abound to show customers the value of loyalty
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Matt Griffin
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Faith gets his customer service reps (CSRs) to consistently provide that “wow” experience by hiring the right reps. Headsets.com CSRs go through a rigorous interview and testing process. Included in the process are separate interviews with Faith and a customer service manager, an IQ test, and significant time spent listening to live calls.
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Matt Griffin
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