Customer Retention: Keep ’Em And Hold ’Em

“Operating in a continuous improvement mode for many years in an intense, multifocused, multidepartmental meeting has allowed us to eliminate a lot of the sources for errors,” Gisholt points out. And as errors disappear, customer satisfaction and retention increase.

Ongoing Communication

Knowing when to reach out and touch your customers can be a tricky proposition, as any catalog circulation manager can tell you. But what about communication beyond the catalog?