By
Debra Ellis
and President
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This wasn’t a script or a hard sell. She didn’t say: “You can still shop online!” She seemed glad that I still liked Costco and hopeful that I’d return. And I will return every chance I get. I might even make an extra visit this year just because I don’t want them to miss me too much.
Lifespan vs. Lifetime Value
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Debra Ellis
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