Customer Retention: Keep ‘em Coming Back for More

Missing Person Description: high-quality multichannel buyer
Last Seen: purchasing online 18 months ago
The Details: A customer placed an online order for top-quality merchandise 18 months ago. Delivery confirmation was received three days later. Your repeated attempts to contact the customer via direct mail and e-mail have been met with no response. This customer is extremely valuable, with a high lifetime value and history of repeat purchases. Please forward any information as soon as possible.