CS Staff 05_Kislik

Elizabeth Kislik is President of Liz Kislik Associates LLC, a consultancy that works with organizations of all sizes and segments to enhance customer satisfaction, employee success and business stability. Her extensive experience in customer service and telemarketing management includes mission and strategy development, organizational design, process analysis, program design and execution, operational assessment, and training and development for managers, supervisors, and reps. She speaks and writes frequently about customer care, employee development, and effective marketing techniques. Kislik serves on the DMA’s Board of Directors, its Ethics Policy Committee, and its Committee on Privacy. In 1994, she received the DMA’s Telephone Marketing Excellence award.