Cross-channel retail integration and customer satisfaction

By Melissa Campanelli

Enjoy!

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Companies:
Amazon.com
American Express
Coldwater Creek
J.C. Penney
Kohl's
Nordstrom

People:
Brent Niemuth

Places:
U.S.

Melissa Campanelli Author's page Melissa Campanelli is Editor-in-Chief of Total Retail. She is an industry veteran, having covered all aspects of retail, tech, digital, e-commerce, and marketing over the past 20 years. Melissa is also the co-founder of the Women in Retail Leadership Circle.

Ed's Take: Keeping Customers Happy, Regardless of Channel