Ed's Take: Keeping Customers Happy, Regardless of Channel
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The survey was conducted by consumer marketing intelligence firm BIGresearch in September 2009. For the survey, consumers were asked to answer the following open-ended question: "Thinking of all the different retail formats (store, catalog, internet or home shopping), which retailer delivers the best customer service?"
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- People:
- Brent Niemuth
- Places:
- U.S.

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