Costly Production Errors Reduced

• Make employee training your No. 1 priority, and make it an ongoing process. Cross-training also is invaluable at The Hacker Group, because it enables employees to make more accurate and better-informed decisions.

• Work with vendors who care as much about quality and error-free work as you do. “If your vendors don’t come through for you when a mistake is made, fire them,” says Curtiss. The Hacker Group puts its vendor expectations in writing. The company defines what’s to be included with every project and bid in a detailed, six-page document. Written documentation, Curtiss says, saves time and reduces budget overages. Written standards for your printer should include information such as: