Strategies to Convert Returns Management From a Drain to a Profit Center

Provide visibility to customers throughout the return shipping process. This can be accomplished via email, Martinez said, alerting customers where their product(s) is during each stage of the return process. Issuing RMAs greatly aids in this process, as you'll know the shipping carrier and the item(s) being returned. Doing this improves customer service through CRM updates and more timely customer refunds, as well as enables operational efficiencies and proper staffing through scheduled deliveries and accurate forecasts.